Excellent service with reasonable prices , I dropped off my car to fix and it was done the next day, paid 50% less than the quote I got from pep boys
I called here to have a machine press on a Hub for my 20 year old nephew. I was given a price of $65. I was told to wait until the following day and they would get us in. No problem we waited my nephew took in it early the next day and then was told at the counter it would be more than $65 and the owner that quoted us wasn’t there, and they were short handed and couldn’t possibly do it that day. How is this good customer service? I told my nephew that we had arrangements and if they couldn’t honor it then we walk. He told that to the counter guy who let him walk out not giving one care in the world. Luckily I was able to get everything done within an hour that day from a location within a mile for only $40!!! Not $65 and then asking for more and placing us on a hold day or so longer !!! See when you promise one thing on the phone and can’t deliver and you let your non caring counter guy dictate another, then you buy this feedback! Get a new counter guy, who don’t let business walk. So I don’t recommend this facility at all!
I was told my engine was no good from the Chevy dealer on West colonial and they was Trying to get me to pay for something I didn’t need.... But these guys are OUTSTANDING they fix my car at the best price and had it fix in a timely manner. And now my car is great ????
My Focus was brought in for a bad Rack and Pinion. After waiting a week i got my car back which had the part replaced but didnt have a proper alignment done (car pulled hard right on acceleration) I planned on getting 2 new tires anyway but was a little frustrated they didnt do one. After i put the tires on i took my car to pepboys for the alignment. To my suprise they told me they couldn't because the inner tie rod was bent. Now any decent mechanic would have noticed and notified the customer that something needed to be fixed for the safety and well being of the driver especially if he or she were already working in that area (Rack and Pinion replacement) or if they actually took the time to make sure the car drove straight after leaving their shop. Extremely disappointed with my experience.
Wanted to give a shout out to JMJ Automotive off Landstreet in Orlando for being Honest, Reliable, and cost-saving mechanics. Thank you!! I bought a used Prius with a known error code. Turns out the issue was more involved than originally anticipated (intricate battery system). They helped diagnose the problem, an intensive process that required multiple (3) visits, while providing useful knowledge to help me save money on labor, parts, and towing (only towed once and not the other two times the car was in safe mode). They focused on fixing what really needed to be fixed! No guessing or unneeded work! Plus, they took a look at and helped with my Jeep when I had an error code pop up with it and was there waiting to find out more on the Prius! Thanks Mike and '57' for your dedication to great service!
