We ordered the Jackson triple recliner with Ramon back in March, and he was very nice. He worked with us in selecting a piece, opened credit and got us a great deal. Due to the pandemic, our sofa was back ordered and just delivered a few days ago. I got a call earlier this week, and they moved our delivery up to the weekend coming. Even after a phone call and email, I still had my fingers crossed. It didn't seem like it would ever happen! Sure enough, the delivery guys were here at 8 AM, and they were excellent! Masks on, quick and professional! You could tell they had done it before! They bought it in,assembled it, plugged it in, and showed us how the features worked ! There was even plug in LED reading lights that we didn't know about! The new couch is so cool and comfy I may call in sick to work tomorrow! My wife and I can sit next to each other and watch TV, and the cats like it too! Great furniture, great style and price, just have to be patient!
We had a nice experience with Juan at American Signature Furniture today. We just moved from VA and needed some furniture for our new house. Juan was very patient and so helpful because we didn’t know what to choose. We spent there 2 hours and finally found the perfect furniture. We probably come back next week for more staff and we know who to work with???????? Thank you Juan!
Absolutely GREAT customer service. We bought furniture a week ago and it was delivered today but the furniture did not fit. We immediately returned to the store, and Juan, who sold us the furniture, helped us pick out an even better selection. AND CAN DELIVER IN A FEW WEEKS! We're extremely happy. This is our 3rd purchase in 14 months. We love AMERICAN FURNITURE and their salespeople.
